He will be more than happy to guide you on the intricate details of the different troubleshooting processes.Īll that you’re trying to do is to adjust the system by going through a few basic fixes. You can further reach out to an expert working on the customer care team about the issue. Otherwise, the system won’t reset, and you will have to reset it again. Make sure to immediately put the battery into the lock after releasing the Schlage button. To reset the lock, you just have to remove the battery and then press the Schlage button for a few seconds and release it.Īt this point, you need to put the battery back into the lock and then operate the unit. ![]() So, make sure to reset the device to factory settings if you’re still stuck with the same problem. ![]() Luckily, a quick reset should be enough to get ahead of these problems, and your lock will start working perfectly. If the lock is still not working after fixing the cam arm, then there is a possibility of defects in the programming of the lock. So, even if you’re sure that the orientation of the cam arm is perfect, tightening up the system should improve your situation. In some situations, this cam arm can also fall into the housing and create issues with the locking mechanism. After that, put everything back in its place and try using the lock again. Once the cam arm is in perfect orientation, make sure to tighten it up properly. This will take a while, and you have to remove the battery along with the internal base plate to access the cam arm. You will have to disassemble the lock and then fix the cam arm in the vertical position. However, if you see a bright green light on the Schlage button, then you’re likely dealing with installation problems. Pressing the Schlage button should turn the keypad blue if there are no issues with the installation. The Schlage BE365 won’t work until this feature is enabled.Īll you need to do to fix this issue is enable the “ Turnlock” feature, and the deadbolt will start working perfectly. So, if you’re sure that there is power in your lock, then it is possible that you’ve accidentally turned off the “ Turnlock” feature in your unit. This feature is responsible for maintaining the engagement of the deadbolt and locking your door. In the Schlage Locks, you can turn the “ Turnlock” feature on and off within the programming configurations. From there, you will have the new unit within the same week. He will guide you on how you can get through the verification. So, if you’re in the same boat, try to adjust the system by asking the dealer for help. This is assuming that the warranty is still valid and the unit got damaged during delivery. You’re not liable for any hardware issues and should demand a new unit from the dealer. However, if the issue is more serious and you’re not sure about the hardware status of the unit, then you shouldn’t wait to claim the warranty. If you’re lucky, then the issue will be fixed after installing a new battery pack and fixing the terminals in the battery housing. After that, you can check the stability of the battery terminals and make sure the plates are in the perfect location.Īll in all, you should always start by inspecting the power in your unit if your lock is not engaging. To verify, you need to open up the panel and access the battery housing. So, even if you replaced the batteries a few weeks ago, there is a chance that you’ll be running into this problem because of these terminals. Sometimes, the battery terminals can also get damaged and impact the functioning of your unit. Otherwise, you’ll be running into the issue within no time. Just make sure to buy compatible batteries. Most often than not, this issue will be fixed once you install fresh batteries in your unit. ![]() So, if the lock is not engaging, your first step should be replacing the batteries. ![]() One of the primary reasons why you might be running into this issue with the Schlage BE365 is low batteries. Fixing Schlage BE365 Not Engaging Problem So, if you’re in a similar situation, then the following methods will help. Most of the time, this issue is not that severe, and you8 can fix it by following a few basic troubleshooting methods. With that said, there have been a few questions on Schlage BE365 not engaging.
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